For Our Partners

REPRESENTATION & AGENCY SERVICES

As a territory agent, Tawam plays a vital role in representing OEMs and international partners. In today’s competitive landscape, having an experienced and knowledgeable territory agent can significantly impact businesses aiming to grow operations and expand their customer base.

From developing new business relationships to maintaining existing ones, a territory agent provides a wide range of skills and expertise to help companies succeed in their target markets.

KEY BENEFITS OFFERED BY TAWAM

Pre-qualification and Registration

Assisting in registering and pre-qualifying the principal and its products or services with customers in the territory.

Sales and Marketing

Promoting and selling the principal's products or services within the designated territory.

Distribution

Facilitating the distribution of the principal's products or services to retailers, wholesalers, and other customers in the territory.

Market Representation

Representing principals before customers and other parties in the territory by attending trade shows, networking events, and industry-related activities.

Customer Service

Providing customer service and support to the principal's customers in the territory, including answering questions, resolving issues, and offering technical assistance.

Market Research

Conducting market research to gather information on current market conditions and competition in the territory.

Order Processing

Helping process orders from customers and ensuring timely fulfillment.

Business Development

Helping develop new business for the principal by identifying potential customers and building relationships with them.

Payment Collection

Assisting with the collection of payments from customers on behalf of the principals.

PROJECT MANAGEMENT

Planning and Development

Assisting with project schedules, milestones, and deliverables.

Budgeting and Risk Management

Managing project budgets and associated risks.

On-site Support

Providing on-site support, including installation, commissioning, and maintenance services.

SERVICE SUPPORT

Preventive Maintenance

Scheduling and performing regular preventive maintenance on equipment and machinery to ensure they remain in good working condition and to prevent breakdowns.

Breakdown Repairs and Troubleshooting

Providing repair and troubleshooting services (onshore and offshore) through qualified mobile service teams across the UAE and region.

Spare Parts Management

Managing an inventory of spare parts for the territory and ensuring they are readily available when needed by customers.

Technical Support

Offering technical support to customers and end-users, including answering questions, resolving issues, and providing training.

Warranty Support

Assisting in managing warranty claims, coordinating repairs, and replacements.

Technical Documentation

Assisting in creating and maintaining technical documentation, such as user manuals, service manuals, and troubleshooting guides.

Remote Support

Providing remote support, such as monitoring, diagnostics, and troubleshooting.

Reporting

Generating regular reports on the status of equipment and machinery, including identifying and resolving any issues.